OK, it's a trial version, I had the 150 hrs one and I'm guessing it's the most expensive one, what the difference between the most expensive and the cheapest?
Is this freeware or a trial? Thanks in advance.
We used SAM for the past 5 years, and we've never had any issues. Not until recently when we decided to upgrade to the latest version of 2016. Because we never had any issues before, we did not go through the 14-day trial. After the first week, we started experiencing issues with the software. Playlists were being shuffled even when the settings are in "Auto DJ or Queue". We contacted support hoping that it is something that they should be able to fix. We went back n forth with support to try out different things. They even sent us another download link for SAM. This didn't fix it either. It continued getting worse each passing day. Remember that during all this time, we've now passed the 14 days of trial. We had hope that this could be fixed. Not after about 21 days, we realized that the software they sold us, this time, was a piece of garbage and had a lot of issues. Our presenters had to cancel some of their shows because the application was so unstable and out of control. At some point, you'd add files to the queue window, and they get shuffled to the bottom of the playlist, get skipped or disappear completely from the list. Can't even know where to find them. Bottom line, their tech support couldn't fix the issues. When we finally give up on having this piece of garbage fixed, we contacted them about a possible refund, they referred us to their stupid policy which states that once you decide to buy it, there is no refund. But remember that this software begins to fall apart and develop major issues usually after maybe 21 days. By that time you're already committed and bought it. It has a lot of great features and if you liked it like we have the past 5 yrs, you've already committed yourself to buying it. That is when you find yourself trapped and stuck with it. A lot of software companies give you 30 days trial so that you get to test out the software of any issues. SAM people rip you off with 14 days trial. I could go on for a while, but I'll end with a warning to anybody who is planning to buy the new version (SAM 2016). Stop and run in the opposite direction. Stay away from it and save yourself. This new version is not worth this money at all. Maybe for $50 you'd take a risk. I hope you take the hint.
What is your problem and your version number and also what OS are you running?
The software does not work properly and support is completely indifferent towards the customer. I purchased this software for $300 and when it didn't work, I was told that I needed to pay another $120 for an update because my hardware was "too advanced" for the software. I contacted support twice about this and asked them to resolve the problem but they told me they "don't support my version" and I need to pay AGAIN for an update. As a professional broadcaster, I can't recommend or use software. You have to babysit it in the background to make sure it's working properly and didn't crash and during a live show, this is really impossible when you have to focus on everything else. I would recommend this as a toy, but not for anything going out to the public if you value your reputation as a broadcaster or station. Their support (or lack thereof) is directly indicative of their intention. Make money with a sub par product and screw anyone who's dumb enough to give it to them.